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Data & Privacy

Privacy Policy

This privacy policy explains how Memoire Siem Reap Hotel collects and uses information when you browse our website, contact our team, or reserve a stay with us.

Last updated April 18, 2026

1. Information We Collect

We may collect personal information such as your name, email address, phone number, booking details, payment-related information, and special stay requests.

We may also collect technical information such as browser type, device data, referral source, and general usage data to improve site performance and guest experience.

2. How We Use Information

We use your information to process reservations, communicate about upcoming stays, respond to inquiries, provide guest services, and maintain accurate records.

Information may also be used to improve our website, analyze service demand, prevent fraud, and send relevant hospitality updates where permitted by law.

3. Sharing and Service Providers

We may share relevant data with trusted service providers that support reservation processing, payment handling, communications, analytics, or hotel operations.

We do not sell personal information. Data is shared only when reasonably necessary for service delivery, legal compliance, or operational security.

4. Cookies and Analytics

Our website may use cookies or similar technologies to remember preferences, understand traffic patterns, and measure the effectiveness of content and campaigns.

You can manage cookie behavior through your browser settings, although disabling some technologies may affect parts of the site experience.

5. Data Retention and Security

We retain personal information only for as long as needed for legitimate business purposes, reservation management, legal obligations, or dispute resolution.

Reasonable technical and organizational safeguards are used to protect personal data, though no digital transmission or storage system can be guaranteed as completely secure.

6. Your Choices and Rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information we hold about you.

To make a request or update your communication preferences, please contact our team using the details below.

7. Contact Us

For privacy-related questions, contact reservation@memoiresiemreaphotel.com or visit our contact page.