Term & Conditions

  1. 1. Reservation and Payment:
    • - All reservations are subject to availability and confirmation by Memoire Siem Reap Hotel.
    • - Payment for accommodations and services must be made in full at the time of booking, unless otherwise specified.
    • - Accepted forms of payment include credit cards, bank transfers, or other methods as approved by the hotel.

  2. 2. Cancellation and Refunds:
    • - Cancellation policies vary depending on the type of reservation and rate selected. Guests are advised to review the specific cancellation policy applicable to their booking.
    • - Refunds for cancellations are subject to the terms outlined in the cancellation policy. No-shows or early departures may result in forfeiture of payment.

  3. 3. Check-In and Check-Out:
    • - Check-in time is typically after [insert time], and check-out time is before [insert time]. Early check-in or late check-out may be available upon request and subject to availability.
    • - Guests are required to present a valid photo ID and credit card upon check-in. The credit card used for booking may be authorized for incidental charges.

  4. 4. Guest Conduct:
    • - Guests are expected to conduct themselves in a respectful manner and adhere to hotel policies and guidelines.
    • - Any behavior deemed disruptive, inappropriate, or unlawful may result in immediate eviction without refund.

  5. 5. Liability:
    • - Memoire Siem Reap Hotel is not liable for any loss, damage, or theft of personal belongings during your stay.
    • - Guests are responsible for any damages caused to hotel property or facilities during their stay and may be charged accordingly.

  6. 6. Facilities and Services:
    • - Hotel facilities and services, including restaurants, spa, and recreational amenities, are subject to availability and may be subject to change without prior notice.
    • - Additional charges may apply for certain facilities and services.

  7. 7. Privacy Policy:
    • - The collection, usage, and disclosure of personal information are governed by the hotel is Privacy Policy, which guests are encouraged to review.

  8. 8. Miscellaneous:
    • - These Terms and Conditions constitute the entire agreement between the guest and Memoire Siem Reap Hotel, superseding any prior agreements or arrangements.
    • - The hotel reserves the right to amend or update these Terms and Conditions at any time, with changes becoming effective upon posting on the hotel is website.

By making a reservation or using the services of Memoire Siem Reap Hotel, guests acknowledge their acceptance of these Terms and Conditions. If you have any questions or concerns, please contact us for clarification.